Frequently Asked Questions
Find answers to common questions about solar street lights, high mast lighting, traffic signal poles, street light poles, custom steel structures, pricing, production, shipping, and project support.
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Product Selection
How do I choose the right solar street light for my project?
You should consider road width, pole height, installation spacing, lighting hours, local sunshine conditions, battery backup days, and project budget. For engineering projects, product selection should be based on lighting design requirements rather than wattage alone.
What is the difference between all-in-one and split solar street lights?
All-in-one solar street lights integrate the lamp, battery, controller, and solar panel into one compact unit, making installation easier and cleaner in appearance. Split solar street lights use separated components and are usually more suitable for higher power or larger project requirements.
How do I choose the right high mast light height?
High mast light height usually depends on the application area, such as plazas, ports, highways, stadiums, or large parking lots. Common heights range from 15m to 40m, and proper selection should be based on illumination coverage, pole arrangement, wind load, and maintenance requirements.
Customization
Can you customize poles according to our drawings?
Yes. We can manufacture poles and steel structures according to approved drawings, project requirements, or technical specifications provided by the customer.
Can you produce products based on project specifications?
Yes. We can produce according to project requirements such as pole height, arm length, wall thickness, flange size, wind load, surface treatment, and other engineering details.
Can the pole dimensions and thickness be customized?
Yes. Pole height, diameter, wall thickness, base plate size, arm configuration, and other structural dimensions can usually be customized according to project needs.
Technical Specifications
What material do you use for poles and steel structures?
We usually use high-quality carbon steel suitable for pole and structural fabrication. Material selection depends on design requirements, structural calculations, and project standards.
Do you provide hot-dip galvanizing?
Yes. Hot-dip galvanizing is commonly provided for outdoor poles and steel structures to improve corrosion resistance and extend service life.
Can you provide wind load design and drawings?
Yes. For many projects, wind load considerations can be included in structural design. We can also provide technical drawings and related details for review based on project requirements.
Pricing & Quotation
What information do you need before offering a quotation?
To prepare an accurate quotation, we usually need product type, dimensions, technical specifications, quantity, surface treatment requirements, destination port, and any project drawings or reference documents.
What factors affect the price of custom poles?
The price usually depends on raw material cost, pole dimensions, wall thickness, steel weight, galvanizing, painting, accessories, production complexity, and order quantity.
Is the foundation included in the quotation?
This depends on the quotation scope. In many cases, the main pole structure is quoted separately, while foundation components may be excluded unless specifically requested.
Production & Lead Time
What is your normal production lead time?
Lead time depends on product type, quantity, and production schedule. Standard products may require less time, while custom poles and steel structures usually require additional production time.
Can you handle urgent orders?
Yes, urgent orders can often be arranged depending on current production capacity and project requirements. Please contact us in advance for confirmation.
What is your minimum order quantity?
Minimum order quantity depends on product type and customization level. For project-based products, the required quantity can be discussed according to actual demand.
Shipping & Delivery
Which countries do you export to?
We provide products for international projects and serve customers in various regions, including Southeast Asia, the Middle East, Africa, and other overseas markets.
Can you provide FOB, CIF, or EXW quotation?
Yes. We can usually provide quotation terms such as FOB, CIF, or EXW depending on customer requirements and shipping arrangements.
Can mixed products be loaded into one container?
In many cases, mixed products can be arranged in one container if the packing size, loading plan, and shipping conditions allow.
Installation & Support
Do you provide installation drawings?
Yes. For many products and projects, installation drawings or assembly references can be provided to support site installation.
Can you provide technical support for installation?
Yes. We can provide technical support, document guidance, and basic installation recommendations according to project requirements.
What documents do you provide before shipment?
Depending on the project and order requirements, we may provide drawings, packing lists, commercial invoices, product photos, and other relevant shipping or technical documents.
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